Why ZTE and Alcatel are smartphone makers to watch out for
They both focus on selling affordable smartphones. They
concentrate on prepaid customers. They're both growing at an impressive
clip. And as Chinese companies operating in the US, they've both flown
under the radar.
Now ZTE and Alcatel OneTouch both want to
make a lot more noise in the states, and they made some bold claims at
this year's Consumer Electronics Show. They're preparing to spend more
on marketing. They're sponsoring events and arenas. They're increasing
the quality of their products and expanding into related fields such as
wearable technology. They're also investing in the Silicon Valley area
in hopes of drumming up developer support.
Their lofty goals
underscore the constantly shifting ground in the US smartphone market.
With Samsung stumbling last year, and established brands such as HTC and
Motorola scaling back their product lineups, ZTE and Alcatel OneTouch
see an opportunity to establish a more visible beachhead in the US. For
customers, that will mean more choice when it comes to affordable
smartphones.
With a stronger brand comes increased consumer appeal and,
ultimately, higher sales of pricier smartphones. It's a strategy that
companies such as HTC, LG and Samsung followed to household recognition:
Slowly build credibility by catering to the carriers' requests, expand
distribution, gradually introduce the brand and roll out the marketing.
The higher profile -- and more profitable -- products should
theoretically follow.
Still, given the lack of awareness and the competitive nature of the business, there are significant challenges.
"Most US consumers don't know the Alcatel or ZTE brands, so in
addition to product marketing, they'll need to bring compelling brand
advertising to create awareness," said Charles Golvin, an analyst at
Abelian Research.
Despite similar goals, ZTE and Alcatel are
in different situations. ZTE has been in the smartphone business longer
and is further along in building its name thanks to its sponsorship of a
few NBA teams, which includes having its name featured on Madison
Square Garden.
Alcatel, owned by Chinese television giant TCL,
is further behind the curve, having just gotten into the smartphone
business in 2013. But the company is promising big things, and on
Tuesday parent TCL acquired the rights to the Palm name in the hopes of
tapping into the nostalgia factor and raising its profile.
In
the third quarter, TCL ranked as the sixth-largest manufacturer of cell
phones, with 3.5 percent of the global market, according to Gartner. ZTE
was the No. 9 player, with 3 percent of the market.
Experienced upstart
Over the last several years, ZTE has been steadily building a
presence in the US through the prepaid market for budget phones. As part
of its 30th anniversary this year, it unveiled an updated version of
its logo -- the letters Z T E in a lighter shade of blue and with
more-rounded corners -- that the company believes is more approachable
for consumers.
From
left to right: Madison Square Garden CEO Tad Smith, ZTE USA CEO Lixin
Cheng and former Knicks stars Earl Monroe and John Starks at an event in
October.
Roger Cheng/CNET
ZTE on Monday unveiled the Grand X Max+, a 6-inch jumbo smartphone for Cricket Wireless, the prepaid arm of AT&T. It also showed off a new smart projector called the S Pro 2, an exclusive to AT&T.
"The good thing about ZTE is that it has already secured
distribution and significant sales in the US for its relatively
inexpensive smartphones," said Avi Greengart, who covers consumer
electronics for Current Analysis.
The company is putting more resources behind its marketing efforts. ZTE told The Wall Street Journal that it plans to spend 1 billion yuan ($161 million) on marketing in key regions around the world.
Some of that money will flow to the states. In the United States,
ZTE plans to triple its marketing budget, ZTE USA chief executive Lixin
Cheng (no relation to the author) said in an interview on Saturday at
the Consumer Electronics Show. He didn't provide specific figures, but
he noted that the increased resources come on top of a budget that was
already tripled in 2014.
Some of those funds have gone into
big-name sponsorships, most notably of the Golden State Warriors, whose
ranking atop the NBA's Western Conference standings gives ZTE an extra
boost in profile. But Cheng said there wouldn't be splashy TV campaigns.
Instead, ZTE will pick its spots with grassroots efforts and
community events. Cheng also hinted at a program that would enlist its
base of 20 US million customers to help spread the company word, vaguely
suggesting those who helped would benefit through some form of reward.
ZTE on Monday pulled the curtains back on its Innovation Venture
Fund, a program to find development talent in the Bay Area and to foster
apps that make their way on to ZTE devices first. Cheng said the fund
has been operating unofficially for the past six months.
"It's
providing a launching pad for startups looking to reach a bigger market
and broader distribution," he said on why developers would want to work
with ZTE.
Cheng acknowledged he lacked the deep pockets of
larger competitors such as Apple, Samsung or LG. Instead of a marketing
blitz, he will also focus on helping educate the sales teams at
distributors and carrier stores. "TV ads drive people in the store," he
said. "But the final decision is made over the counter. It's that final
three feet."
Fresh challenger
Then there's TCL's
Alcatel OneTouch smartphone brand. It started selling smartphones in the
US only in 2013, previously focusing on cheap, basic cell phones.
It wants to make up ground fast. The US division will boost its
marketing investment by six times over that of a year ago, according to
Nicolas Zibell, president of Americas and Pacific regions for Alcatel.
This includes broader TV and online campaigns. "We're taking brand
investment seriously," he said in an interview Sunday. "Building a brand
is expensive."
Alcatel OneTouch's Pop 10 tablet debuted at CES.
Sarah Tew / CNET
Alcatel, even more so than ZTE, was largely invisible over the last
few years. Zibell said the company is in a better position to go public
because of its breadth of products. On Tuesday, Alcatel showed off the
Pixi 3 line of smartphones and the Pop 10tablet
to mixed reviews. In addition, it jumped into the wearables fray with
the Watch, a smartwatch running on proprietary Alcatel software that is
able to work with iPhones or Android devices.
Like ZTE, Alcatel also said it would begin investing in Bay Area
talent through its Innovation Accelerator program. It originally began
in Europe early last year and resulted in apps debuting on Alcatel's
smartphones first. Later this month, the company plans to open an online
store channel on Amazon to go directly after consumers, similar to a
tactic used by ZTE and Huawei.
Zibell also made some bold
claims. The company is planning to launch its next flagship device, the
successor to the Idol 2, at Mobile World Congress in late February.
Alcatel intends to sell the smartphone in the US, likely through an
exclusive partnership with a carrier, he said. While he considers it a
"hero" phone that is Alcatel's aspirational product, it's not going
after the ultra-high end, where the iPhone 6 and Samsung's Galaxy S5 sit.
Another wrinkle: Parent TCL on Tuesday announced it was buying the rights to the Palm smartphone name
and intends to "re-create the brand" by tapping fans of the old
devices. While the Palm name could help raise the overall company's
profile, it is supposed to sit alongside the Alcatel line, so it's
unclear what the ultimate benefit will be.
'Brutal' competition
While ZTE and Alcatel made a lot of bullish proclamations at CES,
they aren't the only ones looking to gobble up some of the lost market
share of the bigger players. Fellow Chinese vendors Huawei and Lenovo
have a larger presence, and Lenovo has the added benefit of its Motorola
unit, whose smartphones have turned heads for their combination of
robust features and low prices.
"It's a harsh, brutal market,
and you better have great products or you're going to be in trouble,"
said Rick Osterloh, head of Motorola, in an interview on Tuesday.
In addition to phones, ZTE also has a smart projector called the S Pro 2.
Josh Miller/CNET
Analysts question the potential effectiveness of some of ZTE's and
Alcatel's planned marketing efforts. "Grassroots and spot marketing
approaches are challenging, especially since they get overshadowed by
the main events (such as the Golden State Warriors themselves)," said
Ramon Llamas, an analyst at IDC. "They move the needle marginally."
The category of affordable smartphones -- with an off-contract price
ranging between $100 and $200 -- is expected to explode further, with
wireless carriers increasingly eliminating subsidies and revealing just
how much a smartphone really costs. In comparison, the base model of
Apple's iPhone 6 costs $650 without a contract.
That's what has ZTE feeling good. "We're the first to talk about 'affordable premium,'" Cheng said.
Alcatel, meanwhile, believes it brings more to the table than just
affordability. "They compete on price, but we focus on design," Zibell
said.
The claws are already out; let the fighting begin.
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